Last Updated: May 25th, 2018
The Lodge at Chaa Creek (“Chaa Creek”) respects and values your rights to privacy and makes every effort to ensure that your privacy is safeguarded. The following information applies to all information collected or submitted on the Chaa Creek website and is intended to describe the policies followed by Chaa Creek to protect your privacy.
Personal Data is any data that could identify you as an individual or help to identify an individual.
Throughout your user guest journey with us, we collect Personal Data that includes: name, gender, address, email address, phone number, fax number, postal address, social media profile data, and credit card information.
We may also ask for information related to your travel preferences so that we can provide a personalized service and make your vacation a more memorable one.
If your reservation is made as part of or in connection with a group, meeting, or event, we will provide your name and dates of stay to the group, meeting or event planner, or group leader.
Online Services: We gather personal information when you make a reservation, speak with us, or connect with us or post on social media pages, agree to accept email marketing, or take an interest in a survey, contest or travel offer.
When making reservations: If you choose to get notices from Chaa Creek amid the reservation process, the data on the reservation form (excluding your Credit card data) will be recorded in the database. You will have access to the database at any time to update this information.
Opt-in Subscriber: If you choose to subscribe to Chaa Creek marketing communication outside of the reservation process, just your name, email address and country of birth are required. Once in a while, Chaa Creek may send you messages with respect to discounts, specials, or extra benefits that you might be qualified for on the off chance that you belong to our list of email subscribers. Since your security is important to us, you may demand to be removed from our list of email subscribers at any time by utilizing the instructions to unsubscribe.
Third Parties. We may gather information about you from third parties, including individual, statistic and aggregate data. For example, in the event that you make a booking through a travel agent, we will obtain your travel information from that agent. We may likewise get data about you from our marketing partners, advertisers and other third parties.
“Other Data” are data that generally do not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveal your specific identity or relate to an individual, we will treat Other Data as Personal Data. Other Data include: browser and device data; data collected through cookies and other technologies; demographic data and other data provided by you; aggregated data
Your browser or device. We collect certain data through your browser or automatically through your device, such as computer type (PC or Mac), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version.
Pixel Tags and other similar technologies. We may also collect data from pixel tags, also known as web beacons and clear GIFs, which are used by some websites to, among other things, track the actions of users of these websites, including email recipients, measure our marketing campaigns and compile statistics about usage of our websites.
You can learn about Google’s practices by going to www.google.com/policies/privacy/partners.
Your IP Address. We collect your IP address, a number that is automatically assigned to the computer by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses our websites, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer our websites. We also may derive your approximate location from your IP address.
Aggregated Data. We may also aggregate data that we collected. This aggregated data will not personally identify you or another user.
Chaa Creek takes additional care to guarantee that your client information isn't utilized as a part of any way for which you have not given us approval. Chaa Creek does not offer, rent, exchange, or give your email address or other individual data to any outsiders for their immediate marketing purposes.
Aside from data given to CampaignMonitor and to travel providers or sellers whose services or products you have bought, Chaa Creek won't give any of the individual data that you have given to us to different organizations without your authorization.
In order to eliminate unauthorized use, your credit card data is sent securely from your browser to our reservations office. Credit card numbers are used just for payment processing and are not kept for marketing purposes. No credit card data is stored on our servers.
We ask that you don't send us any delicate data through email. Credit card data should just be given to us by means of the online reservation booking engine or form, which encrypts your Credit card data to guarantee your security, or by reaching our reservations office.
If you would like to access, change, or remove your Personal Data that you have previously provided to us, or are looking to exercise your rights under the General Data Protection Regulation, you can contact us at [email protected], or by mail:
#77 Burns Avenue
San Ignacio, Cayo, Belize
The criteria used to decide this period include: The time allotment we have an ongoing association with you and deliver our services to you; regardless of whether there is a lawful commitment to which we should stand; and additionally whether it is fitting thinking about our lawful position.
Should you have other questions or concerns about these privacy policies, please contact us here.