COVID19 Updates

Statement from The Lodge at Chaa Creek: Belize COVID-19 Update

Last Updated May 21, 2020

Chaa Creek Belize COVID19 Updates


As Belize remains COVID-19 FREE since April 13th, 2020, and as we prepare to open, Chaa Creek will continue to offer the personalized service and care that our guests have become accustomed to over the last four decades. The health, safety and wellbeing of our workforce, and visitors has always been our top priority and that preference is now more important than ever before.

In order to offer the highest measures of safety during these unprecedented times, we have appointed a Health and Safety Officer who will be responsible for the execution of our government approved guidelines and implementation processes. He will facilitate mandatory professional training workshops for all employees prior to Chaa Creek’s opening and will conduct on-going oversight throughout our regular days of business.

Fortunately, our 400 acres of private nature reserve with 10 miles of mapped and well-maintained forest trails makes social distancing actively easy. On-site nature guides will acquaint our guests with Mother nature’s bounty as they show you her riches by foot, horseback or RTV. With one acre of fresh air per person, just hammocking, watching the wildlife around you, and breathing - is enriching and invigorating.

Licensed naturalist guides who conduct our tours and airport transfers will practice safe distancing, enhanced cleaning, disinfection and hygiene. Our Guests can be assured of a safe and secure journey with an eclectic mix of adventures from the time they arrive at our international airport until they depart for home with a bright new bag filled with lifelong memories.

We miss you so much and look forward to having you with us once again, soon!

Sincerely, Mick and Lucy Fleming – Chaa Creek’s Founders

#readywhenyouare

 


Chaa Creek Cares Program

Our Health and Safety Commitment

  • Health and safety officer on duty
  • Wellness checkpoints for all incoming employees to ensure good health
  • Detailed COVID-19 sanitation protocol training workshops for all employees
  • COVID-19 training manual for department heads and staff
  • Onsite Emergency Medical Technician
  • Cleaning and Disinfecting: recurrent with emphasis on all high touch surfaces
  • Hand antiseptic stations will be provided around property (3M Hospital Grade)
  • Frequent sanitation protocols of kitchens and restrooms will be strictly adhered to utilizing 3M hospital grade products
  • Restaurant and bar: more space between indoor tables and outside dinning venues
  • Rooms and Villas: hard surfaces, door handles, desks, tables, chairs, light switches, lamps disinfected daily (3M Hospital Grade)
  • Adequate physical distancing in all public areas and activity venues
  • Hand wipes and sanitizers in all tour vehicles
  • All vehicles shall be disinfected properly after passengers disembark and before new riders embark with professional 3M products.
  • Check - Ins, tour and activity scheduling, and check outs will be personalized                                                                                                              
  • Guest luggage will be disinfected at time of arrival
  • Private Transfers, Tours and Activities always available

 


Flexible Travel Booking Policy

Exceptional circumstances call for exceptional responses, so in addition to taking protective measures as suggested by the World Health Organization, we have amended our travel policy.

We recognize and appreciate your trust in us, and we endeavor – now more than ever - to provide you with peace of mind when you choose The Lodge at Chaa Creek or your stay in Belize.

Deposit Policy

  • To confirm your reservation a deposit of 30% is required at the time of booking with full payment to be received within 30 days prior to arrival.
  • Kindly note that the confirmation invoice reflects charges in US Dollars.

Cancellation Policy

  • Cancellations received within 30 days of arrival receive a full refund.
  • Cancellations received within 14 days of arrival receive a full resort credit to be used towards any future stay.
  • If you have confirmed one of our Inland Expedition packages, please be reminded that this package does not include the entrance/guide fees applicable to the tours you decide to take.
  • To view a list of the available tours and the applicable fees please visit the following page on our website: Tours & Activities Rates